Refund & Return Policy

At Simply Chained, your satisfaction means everything to us. If your order arrives damaged or you receive an incorrect item, please contact us within 5 business days of delivery. Be sure to include a brief description and a photo so we can assist you quickly.

Permanent Jewelry

Because of the custom and permanent nature of these pieces, all permanent jewelry sales are final. For details on care and coverage, please refer to our Permanent Jewelry Aftercare & Warranty information.

Earrings

For hygiene and safety reasons, all earring purchases are final sale. If your earrings arrive damaged or become damaged within 5 business days of delivery, please reach out — we’ll do everything we can to make it right.